Last updated: 17.10.2026
These General Terms and Conditions govern the relationship between the service provider Domiva, obrt za savjetovanje (sole trader), owner Ivan Mikić (hereinafter: the "Provider") and the client (hereinafter: the "Client") via the website domiva.hr, email, phone or WhatsApp.
1. Service provider
Domiva, obrt za savjetovanje (sole proprietorship), owner Ivan Mikić, Murska ulica 9, 10370 Dugo Selo, Croatia, OIB (tax no.): 04630104434, MBO (registration no.): 98539922. Email: info@domiva.hr, phone: +385 95 367 2706. Further details are listed in the legal notice.
2. Services
The Provider offers cleaning of homes and business premises, deep cleaning of furniture, carpets and mattresses, and rental of professional cleaning machines (e.g. Kärcher Puzzi 10/1, SC 5). The service area is Dugo Selo, Zagreb and the surrounding area, subject to availability. The description and price of each service are given on the service page and in the price list.
3. Ordering and conclusion of the contract
- Orders are received via the booking form, email, phone or WhatsApp. A received enquiry is not a binding confirmation of the appointment.
- The contract is concluded when the Provider expressly confirms the order by email or phone. The Client receives a summary of the order with the price by email.
- The Provider reserves the right to decline an order that cannot be carried out (e.g. the slot is taken or the location is outside the service area).
- The contract is concluded in Croatian. The English and German translations of the website are provided for convenience.
4. Prices and payment
- All prices are stated in euros (€) and are final. The Provider is not registered for VAT, so no VAT is charged.
- Prices are shown together with the lowest price in the 30 days before a reduction (reference price), in line with price-display regulations.
- For services whose price depends on the scope or condition of the premises (e.g. items "upon assessment"), the final price is agreed before work begins. Nothing is charged above the agreed price without the Client's consent.
- Payment is made in cash or by transfer to the Provider's bank account (IBAN given in the legal notice) after the service has been provided, unless agreed otherwise. An invoice is issued for every service.
- Delivery of a machine outside Dugo Selo and the surrounding area is charged at the fee shown in the booking form.
5. Machine rental
- Machines may only be rented by adults. On collection, the Provider may ask to see an identity document.
- A refundable deposit may be required for the rental; the Client is informed of this before collection. The deposit is returned when the machine is returned in working order.
- The Provider hands over a clean machine in working order and explains how to use it.
- The Client uses the machine with due care, according to the instructions, and returns it clean and in working order by the agreed date. Each started day of late return is charged at the daily rental price from the price list, unless agreed otherwise.
- The Client must report any fault or damage to the Provider immediately and stop using the machine. For damage to or loss of the machine caused by the Client's fault (beyond normal wear), the Client is liable up to the cost of repair or the value of the machine.
- If the machine fails through no fault of the Client, the Provider supplies a replacement machine or refunds the proportional part of the rental price.
6. Client obligations for cleaning
- To provide access to the premises at the agreed time and ensure basic conditions (electricity, water) where needed.
- To point out delicate surfaces, objects or materials that require special treatment.
- Put away money, jewellery and other valuables safely before cleaning.
7. Cancellation and rescheduling
The Client may cancel or reschedule an appointment no later than 24 hours before the agreed time, free of charge. For later cancellations or if the premises cannot be accessed at the agreed time, the Provider may charge a call-out fee in the amount stated in the order confirmation. This does not limit the consumer's statutory right of withdrawal under point 8.
If the Provider cannot carry out the service due to illness, weather or other justified reasons, the Provider informs the Client without delay and offers a new appointment. If the new appointment does not suit the Client, anything paid in advance is refunded in full.
8. Right of withdrawal
A Client who is a consumer has the right, under the Croatian Consumer Protection Act, to withdraw from a distance contract (concluded via the website, email, phone or WhatsApp) within 14 days from the day the contract is concluded, without giving any reason.
- How to withdraw: using the form Withdrawal from contract (the link is also in the footer of every page), by email to info@domiva.hr, by post to the Provider's address or by any other clear statement. You may also use the form below, but this is not mandatory. The deadline is met if you send your statement before it expires. We confirm receipt of your statement by email without delay.
- Refund: we refund everything you have paid no later than 14 days after receiving your statement, using the same payment method you used, unless expressly agreed otherwise. We charge no fee for the refund.
- Service performed during the withdrawal period: if you expressly request that the service begin before the 14-day period ends and then withdraw, you pay a proportional part of the price for what was performed until the withdrawal. The right of withdrawal ends once the service has been fully performed, if before it began you expressly requested performance and confirmed that you know you lose the right of withdrawal on full performance.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Domiva, obrt za savjetovanje, owner Ivan Mikić, Murska ulica 9, 10370 Dugo Selo, Croatia, info@domiva.hr
I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service or rental of the following machine: _______________
Date the contract was concluded: __________ Order number (if any): __________
Name of consumer(s): _______________ Address of consumer(s): _______________
Signature of consumer(s) (only if this form is sent on paper): __________ Date: __________
9. Complaints
If you are not satisfied with the service, please contact us as soon as possible, ideally within 48 hours, so that we can inspect and remedy the defect. This does not limit your statutory rights regarding defects in the service.
You can submit a written complaint by email to info@domiva.hr, by post to the Provider's address or in person. We confirm receipt of the complaint without delay and send a written reply within 15 days of receipt at the latest. Justified complaints are resolved by redoing the work, a proportional price reduction or a refund.
10. Liability
The Provider acts with professional care. The Provider is not liable for damage caused by previously damaged, worn or unsuitable surfaces and materials, or for hidden defects the Provider was not warned about. The Provider's liability is limited to the value of the contracted service, except for damage caused intentionally or by gross negligence and for injury to life, body or health, for which liability is not limited.
11. Out-of-court dispute resolution
We try to resolve disputes amicably, through the complaint procedure in point 9. If a dispute is not resolved, the consumer may turn to a body for alternative resolution of consumer disputes. The list of these bodies is published by the Croatian ministry responsible for consumer protection. The Provider is not obliged to take part in such a procedure but is willing to consider taking part in each individual case. The consumer may also contact consumer protection associations or the competent court.
12. Data protection
Personal data are processed in accordance with the Privacy Policy.
13. Home assistant
Account. To use Domiva's Home Helper (domiva.hr/pomocnica) requires an account. An account may be opened by anyone aged at least 16. The user is responsible for the accuracy of the data and for keeping the password safe.
Price. The home assistant is currently free. If we ever introduce charges, we will notify you by email in advance and will not charge you anything without your express consent.
Availability. We are constantly developing and changing the home assistant. We do our best to keep it running without interruption, but we do not guarantee uninterrupted availability or an unchanged range of features.
Retailers' prices are for information only. Prices are taken from retailers' official price lists and may differ from those on the shelf. The Provider is not liable for any difference between the displayed price and the actual price in the shop.
Nutritional values are an estimate. They are calculated from reference values for raw ingredients (USDA FoodData Central, public domain) and the quantities in the recipe, not from a laboratory analysis of the dish. They are not a substitute for advice from a doctor or nutritionist.
User content. By publishing a recipe or comment, the user confirms that the content is their own or that they have the right to publish it, and grants the Provider a non-exclusive, free right to display it in the home assistant until the user deletes it. Offensive, illegal, promotional or third-party copyrighted content is prohibited.
Content review. Published content is checked automatically with the help of artificial intelligence (Anthropic). Suspicious content is not publicly visible until the Provider reviews it, and a human always decides on removal. The Provider may remove content that breaches these terms or the law and block an account that repeatedly breaches them. The author of a rejected recipe is notified by email, with the reason. Any content decision can be appealed to info@domiva.hr.
Reporting illegal content. Anyone can report a recipe or comment they believe is illegal or infringes the rights of others (e.g. copyright): using the "Report" button next to the content or by email to info@domiva.hr, with a link to the content in question and an explanation. Reported content may be hidden temporarily straight away. The Provider decides within 8 days: the content is permanently removed or restored.
Point of contact. For users and authorities (Digital Services Act, Regulation (EU) 2022/2065), the point of contact is info@domiva.hr, in Croatian or English.
Termination. The user can delete their account at any time in "My account". A blocked user can still export and delete their data.
14. Final provisions
Matters not covered by these terms are governed by the laws of the Republic of Croatia. Disputes fall under the court with jurisdiction by law; a consumer may also bring proceedings before the court of their place of residence where the law allows. Each order is governed by the terms in force at the time of the order. The current version of the terms is always published on this page. We notify home assistant users of material changes to its terms by email at least 15 days in advance.
